Upgrading from v3.4.92 build 170518 or Older If you are experiencing issues where playback is expected but not found, make sure 'Database Repair' is performed as indicated in the procedures and scenarios below.īefore proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. All recorders must reach v3.4.92 before proceeding further.Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X.There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.

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After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair.

Super net surveillance dvr software upgrade# To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries.For details, refer to the section 'Database Optimization and Repair' above. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues.Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete. Should the problem persist, contact technical support. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended.Export configuration is highly recommended before performing the upgrade.Any v4.X build can be upgraded directly to v4.50.00.Upgrading from Any v4.X Build to v4.50.00. Refer to Step 4 and onwards in the previous section.ĭowngrading is not recommended. Super net surveillance dvr software manual#ĭue to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly. The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available.

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